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\n

Customer Service Center

\n

\n Our GuaranteeWe guarantee you and your gift recipients will love every Wolferman's bite. If for any reason you are not satisfied,\n simply call us and we'll make it right with an appropriate replacement or refund.\n

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\n \n
\n\n
\n

How To Videos

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\n","language":"-1"}],"MarketingContentDescription":[{}],"contentFormatId":"2","baseMarketingSpotActivityName":"WF_contCSCustomerService190516","activityPriority":"0","activityIdentifierID":"295707","properties":[{"baseMarketingKey":"mktActivityDescription","baseMarketingValue":"Recommend content to a customer that satisfies the chosen target conditions."}],"contentId":"807688","contentFormatName":"Text","baseMarketingSpotDataType":"MarketingContent"},{"baseMarketingSpotActivityID":"782902","activityIdentifierName":"WF_actCPCSCustomerService2017.01.12","contentStoreId":"10101","contentName":"WF_contShippingCutoff","contentClickAction":"None","marketingContentDescription":[{"marketingText":"\n
\n
\n

Holiday Order Cut-Off Dates

\n \n \n \n \n \n \n \n \n \n \n \n
For Arrival byStandard Shipping*
(4-7 Bus. Days)
3 Day Express**
(4-7 Bus. Days)
2 Day Express**
(2 Bus. Days)
Overnight
Express Shipping**
Overnight
Sat Delivery**
\n\n \n \n \n \n \n \n \n \n\n \n \n \n \n \n \n \n\n \n \n \n \n \n \n \n \n\n \n \n \n \n \n \n \n\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n
Valentine's DayFriday, February 14Monday,
February 10
Tuesday,
February 11
Wednesday,
February 12
Thursday,
February 13
Saint Patrick's DayTuesday, March 17Friday,
March 6
Thursday,
March 12
Friday,
March 13
Monday,
March 16
Easter DaySunday, April 12Monday,
April 6
Tuesday,
April 7
Wednesday,
April 8
Thursday,
April 9
Friday,
April 10
Admin Prof. DayWednesday, April 22Monday,
April 13
Friday,
April 17
Monday,
April 20
Tuesday,
April 21
Mother's DaySunday, May 10Monday,
May 4
Tuesday,
May 5
Wednesday,
May 6
Thursday,
May 7
Friday,
May 8
Father's DaySunday, June 21Monday,
June 15
Tuesday,
June 16
Wednesday,
June 17
Thursday,
June 18
Friday,
June 19
Independence DaySaturday, July 4Wednesday,
June 24
Tuesday,
June 30
Wednesday,
July 1
Thursday,
July 2
Labor DayMonday, September 7Wednesday,
August 26
Tuesday,
September 1
Wednesday,
September 2
Thursday,
September 3
Friday,
September 4
Grandparents DaySunday, September 9Monday,
September 3
Tuesday,
September 4
Wednesday,
September 5
Thursday,
September 6
Friday,
September 7
HalloweenWednesday, October 31Saturday,
October 27
Sunday,
October 28
Monday,
October 29
Tuesday,
October 30
Thanksgiving DayThursday, November 22Saturday,
November 17
Sunday,
November 18
Monday,
November 19
Tuesday,
November 20
Hanukkah EveSunday, December 13Friday,
December 13
Tuesday,
December 17
Wednesday,
December 18
Thursday,
December 19
Friday,
December 20
ChristmasWednesday, December 25Wednesday,
December 18
Thursday,
December 19
Saturday,
December 21
Monday,
December 23
New Year's DayTuesday, January 1Tuesday,
December 24
Thursday,
December 26
Friday,
December 27
Saturday,
December 28
\n\n
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\n

Holiday Order Cut-Off Dates

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To arrive by Apr. 1

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Easter Day

\n
\n
\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n
Standard ShippingMon, Mar. 26
3-Day ExpressTue, Mar.27
2-Day ExpressWed, Mar. 28
Overnight ExpressThu, Mar. 29
Overnight Sat. DeliveryFri, Mar. 30
\n
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\n
\n","language":"-1"}],"MarketingContentDescription":[{}],"contentFormatId":"2","baseMarketingSpotActivityName":"WF_contShippingCutoff","activityPriority":"0","activityIdentifierID":"295707","properties":[{"baseMarketingKey":"mktActivityDescription","baseMarketingValue":"Recommend content to a customer that satisfies the chosen target conditions."}],"contentId":"782902","contentFormatName":"Text","baseMarketingSpotDataType":"MarketingContent"},{"baseMarketingSpotActivityID":"784626","activityIdentifierName":"WF_actCPCSCustomerService2017.01.12","contentStoreId":"10101","contentName":"WF_contCPCustomerServiceFAQ","contentClickAction":"None","marketingContentDescription":[{"marketingText":"\n
\n

Frequently Asked Questions

\n \n
\n
\n faqQuery\n \n \n
\n

Search Results for

\n \n
\n
\n
\n \n
\n

Popular Frequently Asked Questions

\n
\n
\n \n
\n

Frequently Asked Questions by category

\n \n
    \n
\n \n \n
\n

General

\n \n
\n \n How do I send the same gift to several\n people?\n
\n

On the product detail page, enter your recipients first and last name (or select from your Address Book if\n you are signed in) in the area just above the Add to Cart button. Then click the “Add Another Recipient”\n button and enter/select your next recipient. You can add up to 10 recipients using this process. When you’ve\n finished click the “Add to Cart” button.

\n

Once you have finished shopping and have clicked the “Checkout” button, you will be able to add or edit\n addresses for each recipient, add an optional gift card or message, and select different delivery dates for\n each recipient.

\n

Alternatively, you can add a single gift to the cart and then use the “Duplicate” button which is located\n under the product name throughout checkout. Each click of the Duplicate button adds the same gift for a\n different recipient. Click the button once for each new recipient, then you can update the address, gift\n message and delivery date. NOTE: The Duplicate button will duplicate the quantity as well, so you may want\n to update the quantity to 1 and then duplicate it.

\n
\n
\n \n
\n \n How to Place an Order\n
\n

There are many ways to order with us—just choose the way that works best for you.

\n
    \n
  1. Shop the Harry and David, Wolferman’s, or StockYards websites to see our full assortment and find the\n perfect gifts.
  2. \n
  3. Browse one of our digital catalogs (Harry and David,Wolferman’s, or StockYards) and click on a gift that\n interests you. The gift webpage will then load and you will be able to add that gift to your cart.
  4. \n
  5. Flip through one of our amazing print catalogs. Once you’ve found the perfect gift, you can use your web\n browser to go to HarryandDavid.com, Wolfermans.com, or StockYards.com to order.
  6. \n
  7. You can also call customer service at 1-877-322-1200 to speak to one of our wonderful customer service\n representatives who will help you place an order.
  8. \n
  9. You can also use our order form to order by mail. Send it to:

    \n Harry and David
    \n P.O. Box 712
    \n Medford, OR 97501-0712\n
  10. \n
  11. Fax orders can be placed at 1-800-648-6640.
  12. \n
  13. TTD
    \n 1-800-348-3222\n
  14. \n
  15. \n Enter and submit your order into our Excel Order Form here.\n
  16. \n
  17. \n You can also use our order form to order by mail. Send it to:

    \n \n Harry and David
    \n P.O. Box 712
    \n Medford, OR 97501-0712
    \n Click here to download a printable version of our order form.\n
  18. \n
\n
\n
\n \n
\n \n What are the browser requirements?\n
\n

\n Windows Users:\n
Our site works best with Internet Explorer 8.x or above, or Firefox 32.x or above, or Chrome 32.x or\n above. Some features may not work properly if you are using a different browser, and checkout will not be\n possible.\n

\n

\n Macintosh Users:\n
If you are using Mac OS X 10.8 or above, you may use Apple’s Safari browser. Otherwise, you may need to\n use a browser such as Firefox or Chrome to receive advertised discounts and complete your shopping.
\n You may download the latest compatible browsers by following the links below.
\n \n

\n

\n Cookies:\n
In order to use the harryanddavid.com Website, your Web browser must be set to accept cookies. To set\n your browser to accept cookies, look under “Preferences” or “Options” in your browser.\n

\n

\n JavaScript:\n
In order to use the harryanddavid.com Website, your Web browser must be configured to use JavaScript. To\n set your browser to use JavaScript, look under “Preferences” or “Options” in your browser.\n

\n

\n Pop-Up Windows:\n
Our site uses pop-up windows to enhance your shopping experience. Please turn off any software that\n disables such windows, so that you will be able to shop.\n

\n
\n
\n
\n \n When will my catalog arrive, if I request it\n today?\n
\n

\n All catalogs are sent via First Class Mail. Your catalog should arrive within 10-14 days, if not sooner.\n

\n
\n
\n
\n \n My catalog or promotional mailing includes a discount\n – how do I get the discount on my order?\n
\n

\n When you reach the Review & Place Order step of Checkout, enter your promotion code and the 10-digit\n membership number (if applicable) into the appropriate fields under “Promotion Code” and click APPLY. Your\n Order Details and Total will then be updated to reflect your discount. Please note that promotional offers\n cannot be applied to purchase of gifts cards or sale items. Additionally, we are limited to one promotional\n offer per order.\n

\n
\n
\n
\n \n What is your environmental policy?\n
\n

\n Wolferman’s is committed to business practices that are environmentally responsible and sustainable,\n including the use of recyclable packaging materials. In keeping with our commitment to reduce resource\n consumption, we actively encourage shopping via our website, effectively eliminating millions of paper-based\n catalogs.\n

\n
\n
\n
\n \n What are some examples of kosher\n products?\n
\n

\n Our full selection of kosher items can be found here.\n Kosher items can also be found by selecting the Kosher category from the “Holidays & Occasions” drop-down\n menu on the home page or any item page.\n

\n
\n
\n
\n \n What is Wolferman's?\n
\n

\n Wolferman’s is both a specialty breads baker and purveyor of fine foods, founded in 1888 by Louis Wolferman\n in Kansas\n City. Wolferman’s is famous for our 2″ thick Signature English muffins available in many unique and\n distinguishing\n flavors.\n

\n
\n
\n
\n \n Will my recipients receive a catalog with the gift\n that I send?\n
\n

\n No. They will only receive product handling information. No pricing or sales slip is included with your gift\n sent to\n another address.\n

\n
\n
\n \n
\n \n \n
\n

Account

\n \n
\n \n How do I sign into my account when I forgot my user\n name and password?\n
\n

\n You'll want to create a new password to sign into your account. Follow these steps:\n

\n
    \n
  1. Hover over \"Sign In\" at the top of the page and click \"Sign In.\"
  2. \n
  3. Click the \"Forgot your Password?\" link.
  4. \n
  5. Enter your email address. Click \"Submit.\"
  6. \n
  7. You will receive an email with temporary password.
  8. \n
  9. Return to the sign in page.
  10. \n
  11. Enter your email address and the temporary password into the appropriate fields.
  12. \n
  13. Click Sign In and reset your password from Your Account page.
  14. \n
\n

\n If you are unable to access your account by following these steps, create a new account or shop as a guest.\n For assistance with other questions involving your account, call 1-877-322-1200 or Contact us by\n email.\n

\n
\n
\n \n
\n \n Is the information I provide Harry & David kept\n private?\n
\n

\n Sign in and go to \"Your Account\". Select \"My Email Preferences\" from the list on the left\n

\n
\n
\n \n
\n \n Do you provide secure shopping online and in your\n stores?\n
\n

\n Yes. Harry and David maintains PCI compliance to incorporate today's highest safety standards during every\n payment transaction. Whether shopping online or at a Harry and David store, you can shop in confidence\n knowing we have appropriate security measures in place to protect against the loss, misuse or alteration of\n information that we have collected from you.\n

\n

\n The security symbols on our site help identify our security.\n

\n

\n During checkout, you will know you're on a secured page when the URL begins with HTTPS. The \"s\" stands for\n \"secure\" For example: https://www.harryanddavid.com. For more information, read our Privacy\n Policy.\n

\n
\n
\n
\n \n \n
\n

Gift List

\n \n
\n \n How does Gift List work?\n
\n

\n Your Gift List gives you a quick, easy view of gifts you’ve sent over the last 5 years. It’s designed to\n help guide your next gift choice. Whether you order online or by phone, your Gift List is automatically\n created when you purchase a gift for someone.\n

\n

\n The gift you purchased for a specific holiday will show up on your Gift List a year later, prior to the same\n holiday. For example, if you send a St. Patrick’s Day gift this year, it will be on your Gift List next\n year, during the weeks leading up to St. Patrick’s Day. By the time our catalog reaches your home, your Gift\n List for that holiday season will be viewable online. Log in to your account to see your current Gift List.\n

\n

\n Viewing your Order History is another way to see past purchases. Log in to your account to view this list.\n Purchases appear in your order history 24 hours after the transaction.\n

\n

\n Since you can place an order online as a guest or through your account, it’s possible for a customer to have\n two separate Gift Histories. We recommend that you log in to your customer account before placing an order\n to keep your entire list in one place. If you see an incomplete Gift List or Order History, you likely have\n multiple accounts under which you’ve ordered.\n

\n

\n Our Call Center can help with this or answer any other questions about your Gift List. Contact us by email or call 1-877-322-1200.\n

\n
\n
\n \n
\n \n Can I remove names from my Gift List?\n
\n

\n Yes. Click the trash can/remove button to the right of the recipient's name.\n

\n
\n
\n \n
\n \n How do I update the address of someone on my Gift\n List?\n
\n

\n You can change a recipient's address by clicking the \"Edit address\" button under the recipient's\n information.\n

\n
\n
\n \n
\n \n How do I add a recipient to my Gift\n List?\n
\n

\n Click on the “Add Recipients” button. Here you can choose an address from your address book, or enter your\n new recipient’s information into the fields on the right. Click “Add Recipient” to finish.\n

\n
\n
\n \n
\n \n How do I send the same gift that I sent last\n year?\n
\n

\n On the Gift List page scroll down to the recipient that you would like to send the same gift to and click on\n the “Add to Cart” button under the section titled “Send Same Gift”.\n

\n
\n
\n \n
\n \n Can I add a gift to my gift list with a product Item\n number?\n
\n

\n Yes. Scroll to the recipient you wish to purchase for and click on the “Enter Item Number” button. A window\n will appear and you will be able to enter the item number and add the gift to your cart for your recipient.\n

\n
\n
\n \n
\n \n What is “Shop the Site” and how does it\n work?\n
\n

\n The Shop the Site feature is accessible by clicking on the “Shop the Site” button located on your gift list\n page under each of your recipient’s information.\n

\n

\n Shop the Site is a Gift List feature that allows you to make selections from all of our products and add\n them to your gift list for a specific recipient. This is very helpful if you don’t want to send the same\n gift you sent last year, and are not interested in our recommendations.\n

\n

\n After clicking on the “Shop the Site” button you will be taken to our home page where you can browse product\n offerings.\n

\n

\n When you review a product page, your Gift List recipient will be filled in and you can add that product to\n your Cart for that person.\n

\n
\n
\n \n
\n \n A gift is no longer available for a recipient on my\n gift list. What are my options?\n
\n

\n We are sorry the gift is no longer available. The good news is we have designed the gift list to make it\n easy for you to find another amazing gift. To find another gift you have many options, you can select the\n product we show as the “Closest Match”, select one of our recommended products, order by entering an item\n number, or shop the site.\n

\n
\n
\n \n
\n \n Where do I find more information on how to use my\n Gift List?\n
\n

\n In addition to the Frequently Asked Questions provided, we also have helpful videos which will explain how\n to effectively use your Gift List to make the purchasing experience quick and easy.\n

\n
\n
\n \n \n \n
\n \n \n
\n

Shipping

\n
\n \n When will my order ship after I make the\n purchase?\n
\n

\n Orders are timed to arrive-by the date you specify. Most items ship immediately. However, fruit is always\n picked at its peak and shipped as soon as it is harvested. Keep in mind that unseasonable weather sometimes\n affects harvest. When this happens, fruit shipments may be delayed. Our Harvest Report has more information on harvest schedules and shipments.\n

\n
\n
\n
\n \n What determines Express Shipping\n charges?\n
\n

\n Express delivery charges are in addition to the Standard Shipping charge. The Standard Shipping charge\n covers the costs incurred from processing and packaging the order. The Express charges are what we must pay\n our carrier to deliver the package via Express. To view our Shipping and\n Processing terms\n

\n
\n
\n
\n \n How do I specify an exact delivery\n date?\n
\n

\n Gifts that ship via standard delivery will typically arrive within 7 business days. To specify delivery on\n an exact day, from the \"Delivery & Gift message\" page, click CHANGE DATE to access the calendar. In the\n upper right section it asks \"Need it on an exact day?\" Check the box. Additional express charges will be\n applicable.\n

\n
\n
\n
\n \n How do I change the address for my\n catalog?\n
\n

\n To notify us of an address change, call Customer Service at 1-877-322-1200.\n Or email us at service@harryanddavid.com. Be sure to include\n your old address as well as your new address.\n

\n
\n
\n
\n \n Can I ship to a P.O. Box?\n
\n

\n Yes, you may specify a P.O. Box for the destination of your package.\n However, we recommend shipping to a street address to ensure that your gift arrives in perfect condition.\n

\n
\n
\n
\n \n Can I ship gifts to Canada, Overseas, or an A.P.O./F.P.O.\n destination?\n
\n

\n International shipping is limited to Canada; we cannot ship to other foreign destinations or A.P.O./F.P.O. addresses. For shipments to Canada, please add $17.99 per item to the Standard Shipping & Processing charges. Most of our products can be delivered to Canada except those containing meat, dairy (including cheesecakes), and items that ship via 2-day express by default.\n

\n

\n Learn more...\n

\n
\n
\n
\n \n Can I send gifts to Alaska or Hawaii?\n
\n

\n Many of our gifts are available to ship to most zip codes in Alaska and Hawaii and will arrive in 8 business days from the date of order. Gifts to Alaska and Hawaii will incur an additional surcharge of $9.99 per item, plus standard delivery charges..\n

\n
\n
\n
\n \n I want my gift to arrive for a different date than\n what your website offered. How do I change it?\n
\n

\n To change the date your gift will arrive, click “Change Date.” A calendar will appear with available\n shipping options. Use the “Prev” and “Next” arrows to change the month. Choose the date that you would like\n and click “Apply Date.”\n

\n

\n Dates that are shown in grey are not available for that particular gift and delivery address. Dates that are\n shown in yellow require an additional express shipping charge.\n

\n
\n
\n
\n \n Can I send a gift to Alaska,\n Hawaii?\n
\n

\n For shipments to Alaska and Hawaii addresses, please add $9.99 per item to the Standard Shipping &\n Processing shown. (Add link to shipping and processing: https://www.wolfermans.com/w/view/custserv-handling)\n

\n
\n
\n
\n \n Why do I have to pay extra for express shipping or\n priority mail over and above the normal shipping and handling charges?\n
\n

\n The Standard Shipping charge covers the costs incurred from processing and packaging the order. The Express\n charges are what we must pay our carrier to deliver the package via Express.\n

\n
\n
\n
\n \n Can I have an exact delivery date?\n
\n

\n Delivery dates vary by the distance a package must travel. To deliver your gift on a specific date, an\n expedited shipping method is required. You may select this at the Delivery and Messaging stage of checkout\n (when available). Click Change Date after submitting your recipient’s address and select\n the ‘Need it to arrive on an exact day?’ option. Expedited Shipping charges will apply.\n

\n
\n
\n
\n \n Will my order come all in one box?\n
\n

\n It depends on the types of items you order and the quantity. Generally, they will be packed together.\n However, if you’ve ordered numerous items, they may be packed in separate boxes to preserve product\n integrity. Our boxes are designed to accommodate a certain number of items without shifting or crushing the\n items you've chosen.\n

\n
\n
\n
\n \n Can I ship to a PO Box?\n
\n

\n Yes, you may specify a P.O. Box for the destination of your package. However, we recommend shipping to a street address to ensure that your gift arrives in perfect condition. Shipment to P.O. Boxes will incur an additional charge of $5.99 per item.\n

\n
\n
\n
\n \n How are shipping and processing charges\n calculated?\n
\n

\n Shipping & processing charges are based on regular price of merchandise. Standard shipping & processing\n charges are\n intended to compensate our company for cost incurred to process, prepare, and transport your order and to\n cover related\n customer service. All additional services, i.e. Express shipping, Alaska or Hawaii, Canada, and P.O. Box\n shipping, are\n calculated on a PER ITEM BASIS. Please Note: Shipping and Processing charges are based on the regular price\n of\n merchandise. Standard Shipping & Processing charges are intended to cover the costs incurred to process,\n prepare, and transport your\n order and related customer service. Standard rates are based on the merchandise total charged.\n

\n
\n
\n
\n \n Can I have a special delivery date?\n
\n

\n Yes, we can arrange delivery prior to a special date. Our special ship dates are not available between\n December 1 and\n January 3 since our guaranteed Christmas deliveries will take precedence. If you need delivery guaranteed\n for a specific\n date, we offer express shipping at an additional cost.\n

\n
\n
\n
\n \n I ordered Express. Why didn’t my gift arrive when\n I expected it to?\n
\n

\n Orders placed after 10:00 AM PST will be processed the next business day. and our carriers do not count\n weekend days in\n the calculation of their shipping.\n

    \n
  • An order placed after 10:00 AM PST, on a Monday, shipping Overnight Express, will arrive Wednesday.\n
  • \n
  • An order placed after 10:00 AM PST, on a Monday, shipping by 2-Day Air, will arrive Thursday.
  • \n
  • An order placed after 10:00 AM PST, on a Thursday, shipping Overnight Express, will arrive on the\n following Monday.
  • \n
  • An order placed after 10:00 AM PST, on a Thursday, shipping by 2-Day Air, will arrive on the following\n Tuesday.
  • \n
\n

\n
\n
\n
\n \n The gift that arrived was not the gift I ordered!\n Why wasn’t I notified about the substitution?\n
\n

\n Unfortunately, sometimes we experience unexpected delays. We believe it best to send a substitute item of\n equal or\n greater value to ensure you or your recipient receives a gift by the intended date. We do our best to\n contact our\n customers when a substitution becomes necessary. But due to the sheer volume of orders we experience,\n especially during\n the peak of the holiday season, it is not always possible to do so.\n

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Products

\n
\n \n My fruit arrived in perfect condition, but they\n aren't ripe yet … what do I do?\n
\n

\n Ripening instructions are included in each package that contains fruit. If you have further questions, don’t\n hesitate to contact us.\n

\n
\n
\n
\n \n I have allergies to certain ingredients (gluten,\n peanuts, etc.) that may be found in your products. Where can I obtain ingredient information for your\n items?\n
\n

\n Harry & David Operations, Inc. is in compliance with the Food Allergen Labeling and Consumer Protection\n Act of 2004 (Title II of Public Law 108-282) as of January 1, 2006. Harry & David is 100% compliant with\n the new Act as currently defined.\n

\n

\n We have contacted our ingredient suppliers to insure that all ingredients are declared on the label.\n Therefore, to the best of our knowledge, our labels list all ingredients. For those with peanut allergies,\n we also include a disclaimer stating \"May contain trace amounts of other nuts or allergens not listed in the\n ingredients\". Also, since Gluten and other allergens are found in wheat and some other grain products, we\n encourage you to read the ingredient information carefully and determine if the product is appropriate for\n your consumption. If you cannot locate an ingredient label on the product you received, contact us with the\n product name or item number and we will gladly research the information for you.\n

\n
\n
\n
\n \n What is a HoneyBell Gift Announcement\n Card?\n
\n

\n A colorful Gift Announcement Card is sent in December for HoneyBells gifts ordered in November and December.\n The announcement lists your name as the generous sender - announcing the arrival of their HoneyBell gift in\n January.\n

\n
\n
\n
\n \n How do I purchase a Muffin Master English muffin\n splitter?\n
\n

\n Our Muffin Master English muffin splitter can be ordered on its own or as an addition to many items. Simply\n add the item to your cart, click “Add Something Special” on the pop up window that appears. Scroll down to\n the Muffin Master option and check the box. Click “Add Items” and it will be added to your order when you\n click “Add to Cart” from the item page.\n

\n
\n
\n
\n \n What products do you have that would be suitable for\n a diabetic? \n
\n

\n Since the severity and extent of control of diabetes varies among individuals, the determination of the\n appropriateness of any food for a diabetic is best kept between the diabetic and his or her doctor.\n

\n
\n
\n
\n \n How will my gift be packaged?\n
\n

\n Basket Gifts: Decorative fill is put into the basket, followed by the products. The basket\n is then shrink-wrapped to keep the items secure. The basket is then put into a brown Wolferman’s shipping\n box, and packing paper or air pillows are used to fill up voids.\n

\n

\n Food Gifts & Samplers (without basket/tin): Decorative fill is put into the box if needed,\n and products are arranged in the box and more decorative fill is put in to fill the box. These gifts are\n packed and shipped in a Wolferman's shipper box.\n

\n

\n Drum/Keepsake Box Gifts: Decorative fill is put in the bottom of the drum/keepsake box, and\n product is packed into the drum/box with more decorative fill sprinkled on top. Gift is put into a brown\n Wolferman’s shipping box.\n

\n

\n Towers: Tower boxes are individually packed and then stacked into a pyramid. Boxes are then\n tied with ribbon and a bow. Tower boxes are packed and shipped in a brown Wolferman’s tower shipping box. To\n prevent shifting during transit, air pillows are placed around the top of the tower.\n

\n
\n
\n
\n \n Can I make a substitution in my gift?\n
\n

\n Wolferman’s cannot do substitutions. However, you can select a “Create Your Own” gift, which has a wide\n variety of\n products to choose from, including: Signature English Muffins, Traditional-Size English Muffins, Mini\n English Muffins,\n English Muffin Bread, Crumpets, Tea Breads, Scones, Preserves, Fruit Spreads and Honeys.\n

\n
\n
\n
\n \n May I substitute items in another basket or\n tin?\n
\n

\n No, but you may use our ”Create Your Own“ gift baskets which have a wide variety of products to choose from\n including:\n Signature English Muffins, Traditional English Muffins, Miniature English Muffins, English Muffin Bread,\n Crumpets, Tea\n Breads, Scones, Preserves, Fruit Spreads and Honeys\n

\n
\n
\n
\n \n Can you create a unique item for me?\n
\n

\n Your personal Corporate Sales Executive can assist you in designing custom business gift solutions for any\n occasion.\n Find out more! Email your Corporate Sales Executive at corporategifts@wolfermans.com, or call 800-798-6234.\n

\n
\n
\n
\n \n Why can’t I buy just one package of your\n products?\n
\n

\n We offer our muffins and breads in multiple packages for efficiency, and it saves our customers money on the\n cost per\n package when shipping and handling are added to the total cost of the order.\n

\n
\n
\n
\n \n Will my original order be\n substituted?\n
\n

\n On rare occasions, it may be necessary for us to substitute an item of equal or greater value in order to\n ensure timely\n delivery of your order. If this happens and you are not satisfied, call us at 1-800-999-1910 and we will\n make it right.\n

\n
\n
\n
\n \n If it takes 4-6 business days for delivery and you\n recommend refrigerating or freezing upon arrival, will my items be arriving in good condition?\n
\n

\n 4-6 days is well within the unrefrigerated shelf life of these products. Refrigerating or freezing upon\n arrival extends\n the normal shelf life.\n

\n
\n
\n
\n \n How long will the muffins stay fresh, and how\n should they be stored?\n
\n

\n All our bread products are frozen immediately after baking. Once thawed, they can be re-frozen upon receipt\n without\n affecting the taste.\n

\n
\n
\n
\n \n Is there much sodium in your\n products?\n
\n

\n Overall, our products are not significantly high in sodium. Salt is the primary source of sodium in our\n products and is\n used as a flavor enhancer\n

\n
\n
\n
\n \n How many muffins come in each\n sleeve?\n
\n

\n Signature Muffins – 4 Muffins Per Sleeve \n Traditional Muffins – 6 Muffins Per Sleeve \n Miniature Muffins – 12 Muffins Per Sleeve\n

\n
\n
\n
\n \n What is the difference between Traditional Size,\n Signature and Mini English Muffins?\n
\n

\n Our Traditional Size English muffins are similar to those at the super-market, while Signature English\n muffins are\n nearly twice the size of our Traditional Size, and our Mini English muffins are about half the size of our\n Traditional\n Size English muffins. Traditional English muffins come 6 to a package, Signature English muffins come 4 to a\n package,\n and Mini English muffins come 12 per package.\n

\n
\n
\n
\n \n What is Kosher Dairy?\n
\n

\n When an ingredient on a product line (i.e., all Signature English Muffins) contains a milk product, then the\n entire line\n is kosher dairy. Examples of kosher dairy products: Signature English Muffins.\n

\n
\n
\n
\n \n What is Kosher Pareve?\n
\n

\n Kosher Pareve is neither meat nor dairy. According to kosher law, loaf type yeast breads must always be\n kosher Pareve.\n

\n
\n
\n
\n \n What are some examples of kosher\n products?\n
\n

\n Our full selection of kosher items can be found here. Kosher items can also be found by\n clicking the kosher check box\n under “Special Diet” on the category page, or by checking the product copy for an item.\n

\n
\n
\n \n
\n \n \n
\n

Billing

\n
\n \n Why do you charge sales tax?\n
\n

\n We are obligated by law to collect sales tax for orders sent to states where we maintain a substantial\n business presence. Click here for more information about applicable\n taxes.\n

\n
\n
\n
\n \n I am ordering for myself. Why won't it let me have a\n separate billing & shipping address?\n
\n

\n When you create your online account, the address you enter into the address form is your Billing Address. If\n you need a Shipping Address for yourself that is different from your Billing Address, you will need to\n create a new entry in your Address Book.\n

\n

\n There are two easy ways to create a new entry in your address book:\n

\n
    \n
  1. \n When selecting the recipient of item you wish to purchase, select 'Add New Name' in the dropdown and enter\n your shipping address.
  2. \n
  3. \n Login to your account, and add a new address through your Address Book.\n
  4. \n
\n
\n
\n
\n \n How do I change my billing address?\n
\n

\n You can change your billing address a couple ways. First, during secure checkout, you can edit your billing\n address on the payment page. The second way is to log in and click \"Your Account\" where you will see the\n billing address section.\n

\n
\n
\n
\n \n \n
\n

Discounts

\n
\n \n How do I apply a discount coupon to my\n order?\n
\n

Applying a coupon or discount to your order is easy.

\n \n

Simply add a qualifying product to your cart. Refer to the terms of the offer to determine which\n restrictions apply.

\n \n

Proceed through checkout normally. When you reach the “Review and Place Order” Page, enter your code into\n the promotion code field in the “payment details” section. Click “apply.” Discount details will be displayed\n on your right.

\n
\n
\n \n
\n \n I have two coupon codes. Can I apply them\n both?\n
\n

\n Unless specifically stated in the offer, our discounts cannot be combined.\n

\n
\n
\n \n
\n \n How does the Celebrations Rewards program\n work?\n
\n

\n All shoppers with a registered account on our website or in stores are automatically enrolled in the\n Celebrations Rewards program. Order from any of our family of brands and you will earn and redeem points;\n each dollar equals one point. For every 200 points earned, you can receive a $20 Savings Pass to use toward\n a future purchase. Click here to learn\n more.\n

\n
\n
\n \n
\n \n How do I know how many Celebrations Rewards points\n I have?\n
\n

\n You can check the balance for your Celebrations Rewards points on “Your Account” page. Here you may review\n recent activity, rewards, special offers, and savings passes you’ve earned.\n

\n
\n
\n \n
\n \n Why isn’t my account showing points from my recent\n purchase?\n
\n

\n Rewards points may take from 48 hours up to 3 weeks to appear on the account, depending on order volume and\n time of year. If you are concerned that your points aren't showing, please contact the Loyalty Rewards Team\n at 800-993-1192.\n

\n
\n
\n \n
\n \n What is the Celebrations Passport?\n
\n

\n The Celebrations Passport program offers you Free Standard Shipping and greatly reduced express charges at\n not only Harry and David but all our brands, including 1-800-Flowers, Cheryl’s Cookies and more. Valid on\n online orders as well as phone orders. The annual cost is $29.99. Your one-year membership starts\n immediately with today’s purchase and the membership fee is fully refundable within 30 days if membership\n benefits have not been utilized during that 30-day period. The membership has automatic renewal for extra\n convenience and is cancellable at any time. If you do not wish to auto-renew, email loyaltypriority@1800flowers.com or call 800-993-1192.\n This program is email-based. You must have a valid email address to enroll.\n

\n

\n

    \n Benefits and Exclusions for Harry & David and Wolferman's:\n
  • Free standard shipping
  • \n
  • Free 2-day or 3-day shipping
  • \n
  • Standard overnight for $3.99 (instead of $19.99)
  • \n
  • Saturday delivery for $12.99 (instead of $24.99)
  • \n
  • No surcharge for PO Boxes (normally $5.99 per item)
  • \n
  • No surcharge for Alaska or Hawaii deliveries (normally $9.99 per item)
  • \n
  • Passport is valid on sale priced items and is valid with discount coupons.
  • \n
  • Passport is not valid on Clubs, Wine gifts, Cheesecake Factory Cheesecakes and dipped\n fruit gifts.
  • \n
  • Passport is not valid on business accounts
  • \n
\n

\n
\n
\n \n
\n \n I’m signing up for Celebrations Passport. Why\n isn’t the option to use PayPal showing on the payment screen?\n
\n

\n The Celebrations Passport is an annual membership and when it expires you will automatically be enrolled for\n another year, unless it is cancelled prior to the expiration. When purchasing Celebrations Passport, using\n PayPal is not an option on our payment page because auto-renewal is not available; you must enter a\n bankcard.\n

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\n \n How do I apply a savings pass or gift card to my\n order?\n
\n

\n On the Review & Place order step of checkout, click the link or plus sign under “Gift Card, Voucher,\n Celebrations Rewards, or Savings Pass” near the top of the page. Enter the gift card or Savings Pass number\n and pin into the fields that appear and click apply. Your order total will be updated to reflect the gift\n card or Savings Pass you entered. If the gift card or savings pass value is less than the order total, you\n must enter the gift card or Savings Pass and click apply first. You may then enter a second form of payment\n on the same page.\n

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\n\n

**Expedited shipping methods deliver within the specified time frame to most ZIP codes with same-day shipping if ordered by 1PM ET.

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