Simply Chocolate FAQs

Customer Service

What is the policy for late/non-delivery?
Late Delivery/Non-Delivery: Our logistics team works diligently to make sure that your special gift arrives on time, within our normal delivery hours of 9AM to 8PM in the recipient's time zone. If for any reason your gift does not arrive on time, our dedicated Customer Service agents will do everything they can to help successfully resolve your issue.

Who Should I Contact for Late/Non-delivery Issues?
Please call 844-719-4774 or via email at

What is the policy for damaged items/refunds/redeliveries and exchanges?
All of our chocolates are backed by our 100% Smile Guarantee. If you’re not satisfied with your purchase for any reason, we’ll make it right. No questions asked. Please contact our customer service team at: 844-719-4774

Payments, Billing, Taxes and Promo Codes

How do I use a Promotion Code?
To use a promotion code, make sure you have the code ready as you proceed through checkout. On the Billing Page, enter the code carefully into the box that says Promotion Code.
If you're redeeming an offer online that requires you to enter both a promotion code and a membership number, enter the promotion code in the box that says Promotion Code and your membership number in the box that says Membership.
Please note: Certain items are not eligible for promotion codes. These will be marked clearly with the message: "Promotion Codes are not valid for use on this product".

When will my credit card be charged?
We'll attempt to secure authorization on your credit card at the point of purchase online. If there's a problem securing this authorization, you'll be notified on the spot and prompted to use another card. Once we receive verification of sufficient funds, your order will be completed and transferred securely to us. Your account will be charged in 24 to 48 hours.

Which credit cards or payment types are accepted?
We accept the following credit card payment options:
American Express®, Discover®, MasterCard®, Visa®

Will I be charged sales tax?
Local and State sales tax will be collected if your recipient’s mailing address is in any of the following states or any state where we establish physical or economic nexus: AL, AR, AZ, CA, CO, FL, GA, HI, IA, ID, IL, IN, KS, KY, MA, MD, ME, MI, MN, MS, NC, ND, NE, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV & WY.

Is it safe to use my credit card or debit card online?
Yes! The safety of your personal information is extremely important to us. We encrypt your information using SSL (secure socket layer) technology to protect your personal data and credit card information from unauthorized access. When your browser is in secure mode, you'll notice a key or lock icon at the bottom of your browser window. Please note: If you pay by debit card, the amount you charge will be put on "hold", meaning it will not be available to you after you place your order. Once your transaction is processed, the amount of the transaction will be withdrawn from your account and the original "hold" will be voided. You can review all of this important information in our Security & Privacy Policies.

Order Status:

What happens after I place an order?
Once your order is placed on the site, you'll see a Thank You Page, which will include your order confirmation number on it. Please make sure to hold onto this number in case you have any questions/issues.

How do I check the status of my order?
Checking the status of your order is quick and easy!

  1. View the status of a single order by entering your order number on the Order Tracking Page.

  2. Sign in to your account to review the complete order history of all your orders from the Family of Brands, including Simply Chocolate. Don't have an account? Register now.

  3. If you provided an email address, we'll send you a confirmation as soon as we receive it.

If you still have questions:
Please call us at 1-844-719-4774 or send us an email at

Please remember that our normal delivery hours are between 9AM and 8PM in the recipient's time zone, so you may not hear from that smiling, happy someone right away.

Order and Delivery E-Mail Confirmations
After your order is submitted, you'll receive a series of e-mails with the status of your order. Please be sure to enter a valid email address when you provide your billing information to ensure that you receive them.

  1. Order Confirmation Email: This email will let you know that your order has been received. If you don't receive this email, please reach out to us right away at 1-844-719-4774 to ensure that your order is being processed. You can also try checking your spam folder.
  2. Shipping Confirmation Email: This is to let you know that your gift has been shipped, and applies to any order arriving via FedEx or USPS.
  3. Delivery Confirmation Email: This is the big one! It lets you know that your special gift has successfully been delivered. You should receive this email by 8PM in your recipient's time zone. Please note: During our busy holiday periods like Christmas, Valentine's and Mother's Day, we may extend our delivery hours before 9AM and after 8PM to make sure that all gifts are delivered on time. If for any reason your gift does not arrive on time, our dedicated Customer Service agents will do everything they can to help successfully resolve your issue.

How do I change or cancel my order?
If you need to change or cancel your order, please reach out to us immediately at 1-844-719-4774. Please note: some orders are shipped very soon after being placed and may already be on their way or delivered, so it may not always be possible to cancel.


What are the current delivery methods?
Simply Chocolate and our chocolate partners will deliver your gift using one of our reputable carriers including: FedEx, UPS and United States Postal Service.

Do you offer delivery outside the continental United States?
No. Unfortunately, we are unable to deliver our chocolate gifts outside the United States at this time. You may choose to send a variety of food or floral gifts by visiting

Do you deliver to military installations?
Due to the perishable nature of our chocolates and the security policies of many bases, we're unfortunately unable to deliver to military installations. If you'd like to send a gift to someone in the military, we recommend visiting Harry & David, Cheryl's or The Popcorn Factory, part of the Family of Brands. These gourmet food brands can deliver delicious treats to APO/FPO military bases around the world, with exclusive collections specifically for military personnel.

How are shipping charges determined?
Please see our shipping chart below.

Simply Chocolate Shipping Information
TierStandard3 Day2 Day2 Day SaturdayNext DayNext Day Saturday
$0 - $19.99$8.99$11.98$18.98$23.98$28.98$33.98
$20 - $29.99$9.99$12.98$19.98$24.98$29.98$34.98
$30 - $39.99$10.99$13.98$20.98$25.98$30.98$35.98
$40 - $49.99$12.99$15.98$22.98$27.98$32.98$37.98
$50 - $59.99$13.99$16.98$23.98$28.98$33.98$38.98
$60 - $74.99$14.99$17.98$24.98$29.98$34.98$39.98
$75 - $99.99$15.99$18.98$25.98$30.98$35.98$40.98
$100 - $124.99$17.99$20.98$27.98$32.98$37.98$42.98
$125 - $149.99$19.99$22.98$29.98$34.98$39.98$44.98
$150 - $299.99$25.99$28.98$35.98$40.98$45.98$50.98
$300 - $499.99$35.99$38.98$45.98$50.98$55.98$60.98
$500 - $749.99$55.99$58.98$65.98$70.98$75.98$80.98
$750 - $999.99$80.99$83.98$90.98$95.98$100.98$105.98
$1000 or more$130.99$133.98$140.98$145.98$150.98$155.98

Will I have to sign for my package?
A signature is typically not required when your package is shipped. However, there are instances when the delivery driver may decide to choose this option, which is at the discretion of the shipper. In addition, any order including wine/alcohol will require a signature upon delivery.

Celebrations Passport

Which shipments, deliveries and products qualify for Free Shipping/No Service Charge under the Celebrations Passport® membership program?
Shipments & Deliveries: Celebrations Passport® membership provides you with Free Shipping/No Service Charge for qualifying purchases ordered for delivery two business days or more from the date of your order. Same-Day, Next-Day and Weekend Delivery are also available, however, an additional expedited delivery surcharge will apply. Learn more about our Passport program, available for use across our Family of Brands here.

Qualifying Products:
Most products across our Family of Brands, with the exception of Stock Yards, qualify for the Free Shipping/No Service Charge benefit. When you choose your delivery date for each order, the applicable shipping charges, service fees or surcharges, and amount will be shown. There is no minimum purchase amount required for your order(s).

As a Celebrations Passport member, what are expedited delivery surcharges?
For Same-Day Delivery on qualifying products, an expedited delivery surcharge of $5.99 is added to your order. For Next-Day Delivery, an expedited delivery surcharge of $3.99 per order is applied. Saturday Delivery carries a $5 surcharge for Local Florist Delivery and a $12.99 surcharge for all Direct Shipped products. For more details, please see our Terms and Conditions.

How can I make sure that I am recognized as a Celebrations Passport member when I place my order?
To be recognized as a Celebrations Passport member online, you'll need to sign in prior to completing your order. You may also use the program for your Simply Chocolate orders placed over the phone, however, you'll be asked to provide proof of membership when you go to place your order. This will typically be the email address and credit card you used to enroll. Please note: program benefits are currently not available for phone orders placed with our other brands.

How do I check my Celebrations Rewards pass balance?
To check your current balance, please visit the Celebrations Rewards® page under My Account. Your Activity Page reflects the original balance for any Rewards passes issued in the last 90 days. For any further assistance, please call our Celebrations Rewards specialists at 1-800-993-1192.

Why wasn't my last order reflected in my points balance?
It may take up to 48 hours for your updated points balance and current membership level to be reflected in your account. If you're still seeing the incorrect balance after that time, please reach out to our dedicated Celebrations Rewards® service specialists at 1-800-993-1192. They're available M-F, 8am to 8pm EST to help.

Why haven't I received my Celebrations Rewards pass?
If you don't see your pass, make sure to check the bulk or junk mail folder in your email account to see if it was sent there by accident. You can also log on to your Account at any of our participating brands and access your pass on the Celebrations Rewards® page under My Account.
Remember that we send out your pass in the beginning of the month following the month in which you qualify for your rewards.

Why doesn't my Celebrations Rewards pass work?
Your Rewards pass will be valid for 90 days after you've received it via email. Once a pass has expired, it can no longer be used.

When does my Celebrations Passport membership expire?
To find your membership expiration date, click on My Account in the upper right corner and sign in. Next, click on Passport under the My Account menu. This will bring you to your Passport Profile page, where you'll see both your membership end date and renewal date.

How do I renew my Celebrations Passport membership?
Your membership is automatically renewed and billed to your credit card on file for successive one-year periods, at the then-current rates and surcharges for the program. Prior to the automatic renewal and billing, we'll notify you of the following in advance, via the email you used at the time of enrollment:

  • Your pending renewal
  • Your then-current fees and charges applicable to the program
  • Where to find more information about the program
  • We'll also send you an additional email confirming your renewal.

How do I cancel my Celebrations Passport membership?
If you elect not to renew your membership, you may cancel at any time prior to renewal by calling us at 1-800-961-2036. Your credit card on file with us will not be charged.

Contact Us

Customer Service
1-844-719-4774 or via email at

Media Inquiries
Please contact our Public Relations Department at:
516-237-4521 or via email at

Partnership Opportunities
If you are interested in having your company’s chocolates sold on our site, please contact us at

Investor Relations
Information and support for shareholders of (NASDAQ: FLWS)

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